Wednesday,
3 September 2025
New report finds financial hardship support from telcos missing the mark

A report released by the Telecommunications Industry Ombudsman (TIO) has found telcos are failing to consistently support customers in financial hardship and, in some cases, are unintentionally causing or making financial stress worse.

The report, ‘Keeping connected: Experiences of telco consumers in financial hardship,’ was informed by a review of over 900 TIO complaints about financial hardsh...

There's more to this story... Subscribe to Cowra Guardian.