15d ago

Level 2 Support Engineer

Hays


Base pay $75k - $85k
Permanent Standard/Business Hours
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Full job description

Your new company
A growing Cloud Managed Service Provider in Melbourne’s South-East requires a Level 2 Support Engineer
for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and flexible working arrangements.

Your new role
In this exciting new role, you will be:

  • User account and access management
  • M365 and Exchange incident response and request fulfilment
  • Security incident response
  • Azure and Active Directory Administration (Tier 1/2)
  • OneDrive and SharePoint incident response and request fulfilment
  • Networking troubleshooting
  • Firewall and remote access management
  • Laptop/Desktop troubleshooting
  • WAN/LAN troubleshooting (Tier 1/2)
  • User login issues Router troubleshooting (Tier 1/2)
  • End-User service and peripheral troubleshooting
  • Follow Knowledge Articles to resolve incidents/requests

What you'll need to succeed
To be successful in your application, you will need:

  • You can deal with busy, high-pressure situations
  • You are familiar with ticketing systems, preferably Autotask
  • You have excellent communication skills, both written and verbal
  • You are attentive to detail, and will follow-up on outstanding items
  • You continually strive for a high level of customer service
  • A strong knowledge of Windows 10, laptop, desktop and basic Wi-Fi systems
  • A good understanding of current technologies
  • You can work independently with minimal supervision
  • You enjoy working as part of a team

What you'll get in return
Working in an organisation where they develop and grow careers, you will be offered a competitive salary package, working across a supportive and collaborative team. This organisation prides itself on internal promotion and career development. Do not miss out!

What you need to do now
If you're interested in this role or know of someone that may be, please click 'apply now' or forward an updated CV to tamara.chisholm@hays.com.au.

LHS 297508 #2664959

Pay comparison
Market average based on all Leveler jobs in Melbourne VIC
Base pay range
$75k - $85k
Market average
$80k
$80k
Market average
$50k
$250k+

Job details
Date posted
3 Aug 2022
Category
Information Technology
Occupation
Production & Assembly Line
Base pay
$75k - $85k
Work type
Permanent
Job mode
Standard/Business Hours

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