IT Support Graduate

• Great opportunity to start your career!
• Training and ongoing support

About Our Client

Our client is a leading financial services organisation, that is wholly owned and operated in Australia and New-Zealand with affiliated offices worldwide.

Job Description

The successful individual with be responsible for:

• Answering Help Desk calls in a courteous and friendly manner, handling email and in-person requests from all clients.

• Logging all trouble tickets within specified agreed SLA time-frames.

• Prioritising problems, troubleshooting, and exercising problem-solving skills.
• Following-up with clients to ensure resolution is complete and timely manner with regular & effective communication and updates.
• Working with the Desktop and Infrastructure teams to diagnose and resolve issues as required, escalating incidents to appropriate team members.
• Perform routine operational & administrative duties (e.g., ID provisioning, access control, back up & restore).
• Assist & support group initiatives/projects and operational matters as and when required.

The Successful Applicant

The successful individual will ideally possess the following:

• Excellent customer service and communication skills (verbal and written).
• Basic to intermediate knowledge of computer hardware fundamentals.
• Understanding of various software packages and utilities for diagnostic, repair and technical issues for computer issues.
• Basic to intermediate knowledge around software troubleshooting skills.
• Good working knowledge of how to navigate systems and create reports when required.

What's on Offer

Incredibly unique opportunity for a customer service focused graduate or Junior IT Support individual to join an established service desk team and support a corporate environment based in the CBD.