+60d ago

IT Support Graduate

Michael Page

Similar jobs pay $41k ~ $61k
Permanent Full time Standard business hours
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Full job description
  • Great opportunity to start your career!
  • Training and ongoing support

About Our Client

Our client is a leading financial services organisation, that is wholly owned and operated in Australia and New-Zealand with affiliated offices worldwide.

Job Description

The successful individual with be responsible for:

  • Answering Help Desk calls in a courteous and friendly manner, handling email and in-person requests from all clients.
  • Logging all trouble tickets within specified agreed SLA time-frames.
  • Prioritising problems, troubleshooting, and exercising problem-solving skills.
  • Following-up with clients to ensure resolution is complete and timely manner with regular & effective communication and updates.
  • Working with the Desktop and Infrastructure teams to diagnose and resolve issues as required, escalating incidents to appropriate team members.
  • Perform routine operational & administrative duties (e.g., ID provisioning, access control, back up & restore).
  • Assist & support group initiatives/projects and operational matters as and when required.

The Successful Applicant

The successful individual will ideally possess the following:

  • Excellent customer service and communication skills (verbal and written).
  • Basic to intermediate knowledge of computer hardware fundamentals.
  • Understanding of various software packages and utilities for diagnostic, repair and technical issues for computer issues.
  • Basic to intermediate knowledge around software troubleshooting skills.
  • Good working knowledge of how to navigate systems and create reports when required.

What's on Offer

Incredibly unique opportunity for a customer service focused graduate or Junior IT Support individual to join an established service desk team and support a corporate environment based in the CBD.


Perks & benefits
Pay comparison
Market average based on all Help Desk & IT Support jobs in Melbourne VIC
Estimated range
$41k - $61k
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Market average
Actual pay is not disclosed by the employer

Job details
Date posted
31 May 2022
Information Technology
Help Desk & IT Support
$41k ~ $61k
Contract type
Work type
Full time
Job mode
Standard business hours
Career level
Financial services
Work Authorisation
Australian citizen / Permanent resident

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