+60d ago

IT Support Graduate

Michael Page


Similar jobs pay $41k ~ $61k
Permanent Full time Standard business hours
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Full job description
  • Great opportunity to start your career!
  • Training and ongoing support

About Our Client

Our client is a leading financial services organisation, that is wholly owned and operated in Australia and New-Zealand with affiliated offices worldwide.

Job Description

The successful individual with be responsible for:

  • Answering Help Desk calls in a courteous and friendly manner, handling email and in-person requests from all clients.
  • Logging all trouble tickets within specified agreed SLA time-frames.
  • Prioritising problems, troubleshooting, and exercising problem-solving skills.
  • Following-up with clients to ensure resolution is complete and timely manner with regular & effective communication and updates.
  • Working with the Desktop and Infrastructure teams to diagnose and resolve issues as required, escalating incidents to appropriate team members.
  • Perform routine operational & administrative duties (e.g., ID provisioning, access control, back up & restore).
  • Assist & support group initiatives/projects and operational matters as and when required.

The Successful Applicant

The successful individual will ideally possess the following:

  • Excellent customer service and communication skills (verbal and written).
  • Basic to intermediate knowledge of computer hardware fundamentals.
  • Understanding of various software packages and utilities for diagnostic, repair and technical issues for computer issues.
  • Basic to intermediate knowledge around software troubleshooting skills.
  • Good working knowledge of how to navigate systems and create reports when required.

What's on Offer

Incredibly unique opportunity for a customer service focused graduate or Junior IT Support individual to join an established service desk team and support a corporate environment based in the CBD.


Skills
ACCESS CONTROL
HELP DESK
IT SUPPORT
PROVISIONING
SOFTWARE TROUBLESHOOTING

Perks & benefits
Training
Pay comparison
Market average based on all Help Desk & IT Support jobs in Melbourne VIC
Estimated range
$41k - $61k
Market average
$77k
$38k - $49k
20 jobs
$49k - $60k
160 jobs
$60k - $72k
1062 jobs
$72k - $83k
425 jobs
$83k - $94k
93 jobs
$94k - $105k
399 jobs
$105k - $116k
7 jobs
$116k - $128k
3 jobs
$128k - $139k
7 jobs
$139k - $150k
5 jobs
$250k+
23 jobs
$77k
Market average
$42k
$250k+
Actual pay is not disclosed by the employer

Job details
Date posted
31 May 2022
Category
Information Technology
Occupation
Help Desk & IT Support
Estimated
$41k ~ $61k
Contract type
Permanent
Work type
Full time
Job mode
Standard business hours
Career level
Graduate
Industry
Financial services
Work Authorisation
Australian citizen / Permanent resident

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