Groups Sales Executive

Based at either our Biggera Waters or Coolangatta Offices, with a hybrid working environment, a role within this reputable organisation and booming industry, will shape an extra-exciting, next step, in your career journey.

NRMA Parks and Resorts is known as Australia's leading innovator in the holiday park industry and a wholly owned subsidiary of the National Roads and Motoring Association (NRMA). Our fast-growing portfolio of owned and managed holiday parks features 48 holiday parks and resorts in iconic tourism locations around Australia.

The Role

Reporting into the National Groups Sales Manager, you will be responsible for providing a dedicated service to groups interested in and travelling to our parks and resorts. The role will involve timely responses to the enquiries made relating to group accommodation with a goal of offering a solution that results in the conversion of the booking.

You will contribute to NRMA Parks and Resorts overall performance by developing and maintaining relationships with key clients, focusing on conversions and growing the opportunity for groups across the greater NRMA Holiday Parks network, and building repeat patronage and optimum service.

Key deliverables include:

• Identify opportunities, generate new enquiries, secure repeat business, and maintain the sales pipeline for group business opportunities
• Review forecasts and apply sales strategies to meet shortfalls 
• Adopt cross selling techniques across all parks
• Attend industry networking and tradeshows where required
• Compile and provide reports on activities as required
• Ensure all sales processes and client communications are centrally managed through booking platform (Ivvy) and outstanding tasks are managed on a daily basis.
• Establish and grow a portfolio of clients

About you

• Demonstrated experience in managing the full Group Bookings process
• A track record of lead generation and building business across managed accounts
• Understanding of sales process and conversion tactics
• Experience in a customer service/sales role
• Ability to coach peers and influence stakeholders
• Relevant tertiary qualifications in Tourism/ Hospitality or equivalent (desirable)
• Knowledge of group booking systems, specifically Ivvy (desirable)
• Well-developed sales, verbal and written communication skills
• Ability to effectively interact with employees at all levels of the organisation and work with people from diverse backgrounds
• Strong organisation/time management skills

The Perks:

• NRMA Group Benefits, Blue membership, Roadside Assist, Discounted insurance and more
• Great team culture
• Accommodation discounts to Park locations across Australia

Please Note: All successful candidates at NRMA Parks and Resorts will be subject to a mandatory pre-employment screening process. We are  committed to ensuring the health and safety of all our staff, customers and the communities we operate in and have implemented a vaccination policy which requires you to be fully vaccinated against Covid-19 to be successful in this role. 

We are proudly diverse and are committed to fostering an inclusive culture where all people are valued, respected and able to contribute their talents to drive organisational performance. We encourage applications from people from diverse backgrounds including Aboriginal and Torres Strait Islander people.

Only candidates who have been shortlisted will be contacted.