Customer Care Representative - Export

• Work for a Global Leader in the Fast Moving Consumer Goods Industry
• Attractive salary

About Our Client

Our client is a global leader in the food and sustainability FMCG industry.

Job Description

• Process and confirm export customer sales orders checking account status, price, codes, transit mode and dates.
• Issue proforma and invoices to the client for each order, ensuring accuracy of information.
• Coordinate the processing of orders across departments in conjunction with the production scheduler.
• Communicate with the client regarding the status of their order (via phone, email or fax) from time of order until delivery of the order in full.
• Book order with Freight Forwarder to confirm vessel number and transit times, ensuring total logistics costs are accounted for.
• Advise relevant parties of any changes to the status of the order, for example: revised due dates, revised quantities or freight adjustments.
• Ensure the Operations team have required samples included and correct packaging sizes made known.
• Ensure all relevant documents are prepared and distributed to relevant parties, including Certificate of Origin, Declaration of Health, Bill of Lading, airway bills and commercial invoices.
• Keep customer notes current and accurate.
• Provide support with phone answering for Customer Care Domestic & Export Customers, assisting or directing calls as required.
• Provide coverage during periods of leave or absence as required within the Customer Care Team.
• Other ad-hoc duties assigned as and when required.

The Successful Applicant

Qualifications, Skills & Experience:

• A minimum of 5 years Customer Care experience with Export experience in a FMCG Sector.
• Excellent communication skills - verbal and written.
• Demonstrate strong organisational and time management skills.
• High energy levels coupled with assertiveness and initiative.
• The ability to work autonomously as well as in a team.
• A working knowledge of an in-house proficiency in Microsoft Office or a similar package is essential.
• SAP experience is highly regarded.

Communication and Teamwork

• Communicate with customers in a friendly and efficient manner.
• Work cooperatively with colleagues and contribute to a positive work environment.
• Assist with process improvement and administrative / operational flow.
• Carry out any other duties as required contributing to Taste Master Business objectives.

What's on Offer

• Work for a Global Leader in the Fast Moving Consumer Goods Industry.
• Located in Lytton.
• Permanent role with a Monday - Friday working week.
• Attractive Salary.