50d ago

Customer Care Representative - Export

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Similar jobs pay $50k ~ $61k
Permanent Full time Standard business hours
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Full job description
  • Work for a Global Leader in the Fast Moving Consumer Goods Industry
  • Attractive salary

About Our Client

Our client is a global leader in the food and sustainability FMCG industry.

Job Description

  • Process and confirm export customer sales orders checking account status, price, codes, transit mode and dates.
  • Issue proforma and invoices to the client for each order, ensuring accuracy of information.
  • Coordinate the processing of orders across departments in conjunction with the production scheduler.
  • Communicate with the client regarding the status of their order (via phone, email or fax) from time of order until delivery of the order in full.
  • Book order with Freight Forwarder to confirm vessel number and transit times, ensuring total logistics costs are accounted for.
  • Advise relevant parties of any changes to the status of the order, for example: revised due dates, revised quantities or freight adjustments.
  • Ensure the Operations team have required samples included and correct packaging sizes made known.
  • Ensure all relevant documents are prepared and distributed to relevant parties, including Certificate of Origin, Declaration of Health, Bill of Lading, airway bills and commercial invoices.
  • Keep customer notes current and accurate.
  • Provide support with phone answering for Customer Care Domestic & Export Customers, assisting or directing calls as required.
  • Provide coverage during periods of leave or absence as required within the Customer Care Team.
  • Other ad-hoc duties assigned as and when required.

The Successful Applicant

Qualifications, Skills & Experience:

  • A minimum of 5 years Customer Care experience with Export experience in a FMCG Sector.
  • Excellent communication skills - verbal and written.
  • Demonstrate strong organisational and time management skills.
  • High energy levels coupled with assertiveness and initiative.
  • The ability to work autonomously as well as in a team.
  • A working knowledge of an in-house proficiency in Microsoft Office or a similar package is essential.
  • SAP experience is highly regarded.

Communication and Teamwork

  • Communicate with customers in a friendly and efficient manner.
  • Work cooperatively with colleagues and contribute to a positive work environment.
  • Assist with process improvement and administrative / operational flow.
  • Carry out any other duties as required contributing to Taste Master Business objectives.

What's on Offer

  • Work for a Global Leader in the Fast Moving Consumer Goods Industry.
  • Located in Lytton.
  • Permanent role with a Monday - Friday working week.
  • Attractive Salary.

Skills
MICROSOFT OFFICE
OPERATIONS
TIME MANAGEMENT

Perks & benefits
Positive work environment
Pay comparison
Market average based on all Customer Care Representative jobs in Brisbane QLD
Estimated range
$50k - $61k
Market average
$60k
$60k
Market average
$55k
$61k
Actual pay is not disclosed by the employer

Job details
Date posted
28 Jun 2022
Category
Transport & Logistics
Occupation
Importer & Exporter
Estimated
$50k ~ $61k
Contract type
Permanent
Work type
Full time
Job mode
Standard business hours
Work Authorisation
Australian citizen / Permanent resident

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